Launching Answers by Crashlytics

 

Today, we’re excited to unveil our latest project: Answers by Crashlytics. Finally, mobile analytics you don’t need to analyze.

When we first launched Crashlytics more than two years ago, we were focused solely on solving the problem of mobile crash reporting. Since then, we’ve seen a need for powerful tools across other areas of app development — and we knew that we could apply the same design principles to meet the many challenges faced by today’s mobile app developers. With Answers by Crashlytics, along with our award-winning crash reporting tool and Beta by Crashlytics, developers now have access to a powerful, lightweight suite of products to help them not only build, but also grow great apps.

It’s been an honor to work with many of the top iOS and Android mobile teams as we have crafted Answers, and we’ve received incredible feedback:

We have Answers by Crashlytics displayed on two of our big TVs (one for iOS and one for Android) so the entire team can view the live updates of our app’s key metrics — everyone loves it!

Lars Vedo, Mobile Product Manager,

Zero Steps

Terms like ‘bloated’, ‘bulky’, and ‘unreliable’ should never describe any developer tool. We know how hard it can be to gather real-time data, gain actionable insights about user behavior, and iterate quickly to optimize your app. Don’t worry — this is what we do.

Answers streamlines the process of revealing the key drivers of your app’s growth. With just one click, and no extra code changes, you’ll have the power to understand your app’s key usage and retention metrics. We intelligently and quickly send data at low impact times to optimize and reduce traffic on your app. Built into our existing Crashlytics SDK, Answers gives you instant visibility and a constant pulse on your app’s key metrics. And it’s free.

A Dashboard That Makes Sense

Your time is precious. We don’t want to bog you down with data overload. Answers streamlines your day with a UI that calls attention only to your most critical app usage metrics. With full visibility into your growth and engagement indicators, you can immediately understand the current state of your app and intelligently decide where to invest your time.

See a spike in activity? We’ll tell you why. No more guessing if an increase in daily actives is a result of new users or your existing users becoming more active. We’ll connect the dots for you.

And if you’re anticipating increases in usage related to a major event, you can see at a glance how many users are engaging with your app at this very moment. Bring the popcorn and display this data for your team to watch the action live.

No Analysis Required

Once enabled, Answers by Crashlytics intelligently analyzes and learns your app’s behavior and begins delivering live data within minutes. We know you’re busy, and we’ve built Answers with that in mind. You no longer need to don a lab coat and pull out a calculator to understand what’s going on. We look at the long-term trend and understand that there are certain metrics that are cyclical, so we’ll proactively alert you when a pattern is truly abnormal.

You’re constantly pushing out new features and bug fixes, so you’ll want to understand how your top builds compare and how users are engaging with your latest build. View build adoption over time to see the stability of each build with a breakdown of session length and crash-free users per build.

All About Growth

We know that retention is an important metric for understanding growth — that a large increase in new users doesn’t always translate to a long-term increase in your monthly actives. At a glance, monitor what percentage of your new users are coming back within a day, week, or month of installing your app for a clear picture of true user retention.

Sometimes, simply knowing usage numbers isn’t enough to understand overall performance. Answers dives deeper, showing you the total number of user sessions and the average number of sessions per user. For more granularity, we include the median session length, along with the amount of time per day the average user spends in your app. What better way to know that your users are having an awesome experience than to see them spending more time in your app?

Finally, app stability is crucial to ensuring your users have a great experience. Know how many of your users are having crash-free days and crash-free sessions and instantly see the top issues related to your app’s stability. Since Answers is built into the same SDK that powers your crash reporting, you can immediately dive into the issues that have the greatest impact and start fixing bugs.

Experience the Power

This is just the beginning. Our engineers are already working to take Answers to the next level and we have a lot planned. As always, send us your thoughts at support@crashlytics.com or find us on Twitter @Crashlytics. We’d love to hear what you think we should tackle next.

If you already have a Crashlytics account, you’ll soon see the new Answers tab on your dashboard. Otherwise, sign up here to get started with Crashlytics.

Don’t just take our word for it:

Answers by Crashlytics is the first thing I check every day. Its breakdown of crash-free users and crash-free sessions are the fundamental metrics we use to measure the stability of our app. I can’t imagine shipping an app without it.

Ryan Johnson, VP of Mobile Engineering,

Answers by Crashlytics is exactly what we’ve been looking for! We just launched a new version and it was amazing to immediately compare it’s stability to our previous versions.

Philip Connaughton, Software Engineer,

Highlights from Twitterverse: